Dear Valued Client,
In response to federal, state, and local government mandates regarding the Covid-19 pandemic, some of our person-to-person business operations are being negatively impacted. However, pursuant to the Department of Homeland Security, Advisory Memorandum on Identity of Essential Critical Infrastructure Workers during Covid-19 Response, we have been deemed an essential service in most, if not all, of the various stay at home (shelter in place) orders mandated by state and local authorities. This designation enables us to continue to provide continuity of service to you while ensuring to the maximum extent possible the health and safety of our valued employees and clients. Because of Centerview Title’s leading role in digital real estate settlement solutions, which include the remote signing of closing documents through, Remote Online Notarization (RON), electronic signatures through DocuSign® or similar platforms, our continuity of service remains excellent, which will help minimize disruption in the days and weeks ahead. Please note that the lender for each specific transaction needs to be able to accept remote signing options for each settlement to be conducted using in this manner. If a specific lender does not accept remote signing options, that settlement will need to be conducted in a traditional, person-to-person environment.
For those Settlements than must be conducted in the traditional manner, we have implemented a number of safeguards.
Each member of our team has been instructed that he or she must stay at home if they are not feeling well or reasonably believe he or she may have been exposed to the novel Corona Virus. We request that if you, or someone you have come in contract with has been sick, that you reschedule your settlement. For those that are attending closings in our office, we wanted to make you aware that we have enhanced our office cleaning procedures. Some of the preventative measures our offices are implementing to prepare for your closing include but are not limited to:
· Limiting attendance at closings to only those persons absolutely necessary, e.g. those who will need to sign documents
· Requiring all signing parties to wash their hands in the lavatories prior to entering the closing room and using the hand sanitizer located outside and within the closing room
· Our Employees Washing their hands before and after each closing or interaction with a client
· Disinfecting all closing room tables and chairs after each closing
· Removing bulk pen storage from closing rooms and instead are giving each customer a new, disposable pen prior to signing
Our Underwriters and Escrow teams have developed guidelines to facilitate closings and policy issuance in light of increasing recording office municipal closures. Given the current environment, there may be novel issues that require additional discussions, and we are available 24/7 and ready to have them.
As the Mortgage Bankers Association recently stated, the mortgage industry, home building industry and real estate brokerages to which we are essential, can best support the economy and unleash billions of dollars of fiscal stimulus by helping Americans close their refinances, residential purchases / sales and complex commercial transactions.
This document will be in our Qualia software and will need to be acknowledged prior to closing. As always, we value your business and our partnership and look forward to working with you and your clients. Thank you for trusting us with your transaction.